Igor Beuker at Viralblog pointed out a study by TNS Media Intelligence which polled more than 60 marketers in
North America, France and the U.K. to gauge how they are faring
navigating the world of social media. It asked them for feedback on
their agencies’ abilities to help. TNS found, in its words, "Agencies don't get it."
Clients complained that their agencies — creative,
media, public relations, design and others — typically treat social
channels like blogs as traditional media. In other cases, their ideas are not backed up by practical skills in the area. What’s more, one client pointed out that his agencies have little of their own personal experience using social networks or video-sharing sites.
The increase in social media has led other analysts to highlight the dearth of skills at agencies to help clients navigate the social landscape. Forrester Research,
for instance, published a report last month that found agencies are
poorly structured to help clients leverage opportunities with
communities of shared interests. Nearly 50 percent of marketers said social media efforts needed to be handled at an executive level with “significant” resources. Another 30 percent agreed social media is a "revolutionary opportunity".
The perceived lack of social media competence at agencies will present opportunities for new providers, TNS predicted, as too many agencies stick narrowly to their niche,
whether it’s media, creative or PR.
Igor himself feels it’s true, "traditional agencies indeed don't get the social media puzzle at all. Mostly they base their opinions on their own personal social network experiences and lots of assumptions." It seems a little chicken-and-the-egg here because I often hear the
agency side of this story, complaints that marketers don’t get it and aren't ready to change their media mixes. Frankly, it's not clear to me that anyone has
cracked the code on social media marketing from my anecdotal evidence.